Privacy Policy

This Privacy Policy explains how Cosmo IAS Civil Services Academy ("we", "us", "our") collects, uses, and protects information when you visit this website, submit an enquiry, or enrol in one of our programmes. By using this website, you agree to the collection and use of information as described here.

1. Information We Collect

We collect information you choose to share with us, such as when you:

• Submit an enquiry, callback request, or scholarship-test application (name, phone number, email address, qualification, and course of interest);
• Contact us by phone, email, or WhatsApp; or
• Enrol in a course, in which case we collect the additional information needed for admission and academic records.

We do not knowingly collect any sensitive personal information (such as payment card details) through this website; fee payments, where applicable, are handled directly at our campus or through the payment channel we specify at admission.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiry and follow up about admissions;
• Contact you by phone, email, or WhatsApp regarding our programmes, batches, and events;
• Maintain academic and administrative records for enrolled students; and
• Improve our website and the services we offer.

We do not sell or rent your personal information to third parties. We may share information with service providers who help us operate this website or communicate with you (for example, our email and WhatsApp messaging providers), solely for that purpose.

3. Students Under 18

Our ENLIGHT programme is open to school students. Where an enquiry or enrolment concerns a student under 18 years of age, we expect that a parent or guardian is aware of and consents to the information shared with us, and we may communicate with the parent/guardian directly regarding admissions and academic matters.

4. Cookies

This website may use basic cookies or similar technologies necessary for it to function correctly (for example, to remember your enquiry-source and referral information for a single visit). We do not use these technologies for third-party advertising.

5. Data Retention

We retain enquiry and student information for as long as necessary to respond to your enquiry, provide our services, and comply with our legal and administrative obligations, after which it is deleted or anonymised.

6. Data Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, alteration, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You may ask us to review, correct, or delete the personal information we hold about you by writing to us at the contact details below. We will respond to reasonable requests within a reasonable time, subject to any information we are required to retain by law.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a revised "Last updated" date.

9. Contact Us

For any questions about this Privacy Policy or your personal information, please contact us at cosmoiasacademy@gmail.com or call 0471 317 7729, or visit us at VAIM Building, Model School Junction, Aristo Road, Thiruvananthapuram.